Customer support

- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated. Read our Code of Conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

The regular ticket and final ticket, have the same access level.

The only difference is the price, the regular ticket costs less than the final ticket, which is the last ticket batch you can order.

Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals
Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike.

Het Zwarte Fietsenplan
Book online in advance here and get a 10% discount!

Public Transport
You can travel via Amsterdam Sloterdijk Station or Amsterdam Central Station, please plan your travel with 9292.

International trains
Traveling by train is not only sustainable, it is also very easy. We have partnered up with Choo-Choo, experts in booking the best international train trips. Click here to view the options.

Car
The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with Bluetooth trackers seem to be active in the area.

Taxi
There will be a special taxi stand near the Gashouder, just follow the signs to get there. Remember there is a chance fewer taxis are available during the Holidays. And please beware of the illegal "taxi drivers", it's illegal to get in a taxi with them, and fines for using them can run very high.

Bolt/Uber
Travel easily, fast and comfortably with Uber/Bolt to your next destination, you will find your driver at the pick-up point near the Vredenhofweg. Please follow the pre-booked taxi signs.

First-time Bolt-user?

1. Download the Bolt app for iPhone or Android add your credit card. You can already do this now.

2. Enter the promo code ‘AWAKENINGS23’. You will get 50% discount (with a max of €10) on your first Bolt ride in the Netherlands.

3. Request your Bolt: Fill in your destination address in the Bolt app, check your pickup location and request. A driver will arrive in no-time.

Yes, there will be lockers available during our events in the Gashouder.

You can buy your locker ticket online before the event. You will receive (48 hours before the event) an e-ticket with your own locker number and pin code, so this will avoid waiting at the locker desk.

If you bought your locker online and received the number and pincode, you will not be able to sell the locker e-ticket through Ticketswap anymore.

The locker measurements are:
Standard: H22 * B25 * D50 cm
Large: H36 * B25 * D50 cm

You can not enter after two hours from the end and no re-entrance after leaving the event.

So for example, if the event is till 08:00, you are not allowed to enter after 06:00.

For security reasons, all tickets are sealed, which means you will not receive your e-ticket directly after purchase.

You can already personalize your ticket directly after purchase, through the email which is sent by our ticketprovider Paylogic.

All tickets will be sent 48 hours before the show on 26th of December.

Awakenings Upclose will take place on 17 & 18 May 2025, from 12.00 - 23.00 at Houtrak (Spaarnwoude-park) the Netherlands.

The early-bird tickets are sold out.

Sign-up ticket sale: 20 November 2024, 16:00 CET
General ticket sale: 21 November 2024, 16:00 CET

All accommodations of Beekse Bergen will go on sale as well.

The line-up is not yet announced! Please keep an eye out on our socials for more info.

At all our events, you have to be 18+.
We will check your ID at the entrance.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- You have read and respect our code of conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!

Awakenings Festival takes place on 11, 12 & 13 July 2025.

It will take place at Hilvarenbeek, near Tilburg (Netherlands).

Festival:
Friday 16:00 - 01:00
Saturday 13:00 - 01:00
Sunday 13:00 - 23:30

The campsite is open from Friday 12:00 - Monday 10:00.

The early-bird tickets are sold out.

Sign-up ticket sale: 20 November 2024, 16:00 CET
General ticket sale: 21 November 2024, 16:00 CET

All accommodations of Beekse Bergen will go on sale as well.

Weekend tickets
Weekend Ticket - Grand Camping: €234.95
Weekend Group Ticket - Grand Camping: €229.95 (starting at 5 tickets)
Weekend Ticket - Comfort Camping: €264.95

3 Day no Stay Ticket - No Camping access: €219.95

Day tickets
Friday Ticket - Regular: €63.95
Saturday Ticket - Regular: €94.95
Sunday Ticket - Regular: €79.95

Sun, all of your friends, and tons of techno. What else do you need next Summer? Sign up now to get access to exclusive group tickets! Save up to €50 when buying weekend tickets as a group and lock in a spot at the biggest techno festival! This includes access to the Grand Camping. Please note we have a limited amount and the tickets are only accessible in the sign up sale.

We offer friends fields at the Grand Camping, where we will reserve a camping spot for a minimum of 10 persons, incl. private power, a shelter, and a picnic table.

Here you and your friends can set up your own tent.

This price for this friends field is a weekend Grand Camping ticket + 67,50 euro per person.

Already bought a friends field ticket and would like to add someone to your group? Please send your request and paylogic order number in an email to travel@awakenings.nl.
If you want to stay with more than 15 persons, please also email travel@awakenings.nl.

When you book your accommodation and tickets through Beekse Bergen, you will receive a confirmation of the booking from them. Within 10 days, you will receive an email from Paylogic with information about your entrance tickets.

If you have any questions; please contact info@libemafunfactory.nl

You don't need to personalize your (sealed) ticket(s) before selling them on TicketSwap. It's possible to sell your (sealed) ticket(s) with, or without personalization.

In your confirmation mail from Paylogic you will find a link to re-sell your tickets on Ticketswap. Or you can go to ''My Order'' in your Paylogic account.

After you sell the ticket(s), the new owner can personalize the ticket(s) again.

You received an email from Paylogic. This email contains your ''sealed'' ticket(s). The actual e-ticket(s) will be sent to your email a few days before the festival.

You will receive an email about this from Paylogic. You can also find an overview of your bought tickets on the ''My Order'' page from your Paylogic account. You can access this page by clicking ''Manage order'' in your confirmation email.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.

Do you have questions about our accessibility or are you in need of extra care? Please see this page.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/ fireworks /weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- For your safety and for other visitors, crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.
- Swimming in the lake is only allowed at the designated areas and on designated hours.
- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities, without the agreement of the organization.

CAMPSITE:

- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
- All liquid must be sealed and packed in its original packaging
- Glass packaging is not allowed
- Pre-mixed only in original and sealed packaging (cans)
- Soft drinks are allowed
- Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.
- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

Opening hours campsite
Opening: Friday 12:00
Closing: Monday 10:00

Relax Resort:
Bring your own and Pre-set up:
Friday 12:00 - Monday 10:00

Cottages and Safari tents:
Check-in: Friday 16:00
Check out Monday 10:00

Grand Camping & Comfort Camping:
Bring your own and Pre-set up:
Friday 12:00 – Monday 10:00

Camping location
The campsite is located at the Beekse Bergen in Hilvarenbeek. The campsite is directly at the festival grounds.

Bring your own: This means, bring your own tent and stay on the large camp field.

Friends fields: Get your own piece of the BYO field together with friends. These field are for 10-15 persons and include private power, a picnic table and shelter.

Please click here for all pre-set up options.

We have created 2 different areas at our campsite. The Grand Camping is the regular campsite and the Comfort Camping is the more premium, luxurious campsite. The Grand Camping is accessible for everyone with a weekend ticket and the Comfort Camping can be entered with a Comfort Camping ticket.

The Relax Resort is a separate area that can be only entered when you've booked a Beekse Bergen accommodation at the Relax Resort.

Find the map here.

We’ve moved the Relax Resort Campsite and turned it into the premium Comfort Camping to bring you closer to all facilities, with access to the supermarket, your own private beach, a full sports and recharge program, and much more. It’s the same (but even better) luxury experience you signed up for—now closer to all the activities while keeping the tranquility you expect.

Please note: the Relax Resort remains, but now includes only the Beekse Bergen accommodations, making Comfort Camping an additional, upgraded option for guests.

What’s new at the Comfort Camping?

• Extra space: Enjoy even more room with additional square meters per tent
• Private beach access, exclusively for Comfort Camping visitors
• Luxury wellness program included for maximum relaxation
• Welcome Party at the private beach on Friday to kick off the weekend!
• Saturday & Sunday breakfast included if you’re staying in a pre-set-up tent
• Many more exciting things coming your way!

It’s only allowed to leave the campsite in case of emergency.

Our campsite is equipped with flush toilets and hot showers. You can use them 24/7.

All toilet areas have a free drinking water tap.

You may bring a total of 4,5L of liquid per person, among which a maximum of 1L can be alcohol or pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15% alcohol) is not allowed

When you sleep on our campsite you can not bring your own drinks to the festival ground.

We sell a 100% vegetarian delicious food menu at the festival and campsite. You are also allowed to bring your own food to the campsite, not to the festival.

Open fires, camping stoves and BBQs are not allowed.

We have multiple stores where you can buy food, drinks, camping necessities, hygiene products and merchandise.

A few weeks before the festival, our Camping Store will be online, which gives you the opportunity to reserve your camp gear, which you can pick up at the campsite.

We also have a camping rental store (Camping Recycle & repair store) where you can rent chairs, tables and the ZZZ air mattresses.

Locker options
At the online ticket shop, you can buy a locker located at the campsite. It is not possible to buy a camping locker at the campsite, only online.

Lockers located at the festival entrance can be bought at the festival day tickets online ticket shop or at the festival itself.

Lockers sizes
A Large locker is suitable for two or three friends. A regular-sized locker is suitable for one or two friends. The locker measurements are: Standard: H22 * B25 * D50 cm Large: H36 * B25 * D50 cm.

PIN code for pre-sale
If you buy your camping locker in pre-sale, you will receive your locker number and PIN a few days before the event by email. Once you have received these, you will not be able to sell the locker e-ticket through Ticketswap anymore.

Questions?
At the event, there is a locker service desk and our service staff will be present around the e-locker area wearing yellow elockers shirts.

For more information or questions about lockers you can contact: info@elockers.nl

Camp as if it was meant to be: there’s no electricity available near your tent. That’s why we ask you to leave your laptop and big sound sets at home. At the showers, there are sockets available for hair straighteners, blowdryers and shavers.

You can purchase a portable charger nearby the information desk. You can also rent one at the locker desk.

All pre-set up tents at the Comfort Camping have electricity, as well as all cottages and safari tents.

Sprays are not allowed. Please bring a deodorant roller and sunscreen roller.

Please note that the entrance gates are 90 centimeter wide, you can’t bring carts wider than that.

There will be a first aid at the festival as well as on the campsite. Please do not hesitate to visit them for any questions.

You are allowed to bring your medication in combination with an official doctor’s note, this will be checked at the entrance.

Bring your breast pump to our First aid or low stimulus space for a private place to pump and store.

Party safe! Our Celebrate Safe stand is there for you if you have a question, need any support or you need advice do not hesitate to visit them.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/ fireworks /weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- For your safety and for other visitors, crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.
- Swimming in the lake is only allowed at the designated areas and on designated hours.
- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities, without the agreement of the organization.

CAMPSITE:

- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
- All liquid must be sealed and packed in its original packaging
- Glass packaging is not allowed
- Pre-mixed only in original and sealed packaging (cans)
- Soft drinks are allowed
- Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.
- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

You can fill out your token here.

All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.

We need to recognize your name on the ticket with first and lastname.

OK way of personalization:
Name on passport: C.H.A. Example
Name on ticket: Claire Example
or
Name on ticket: C. Example

NOT OK:
Name on passport: C.H.A. Example
Name on ticket: Claire E.

After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive a confirmation.

For Summer Festival; all personalized e-tickets will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival)

If you have not received your tickets, please contact the Paylogic Customer Service via customerservice@paylogic.com.

1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
3. Create an Awakenings account.
4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
6. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.

Please note: For Awakenings Summer Festival; all tickets are sealed and will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival starts)

1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
2. Create an Awakenings account
3. Personalize your ticket. Follow the instructions via the link.
4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.

You do not have to personalize your tickets immediately; tickets can be personalized till the event.

Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.

Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.

You can change the name of the ticket(s) in your order through the Paylogic MyOrder page.

Please note that the new order will always be on the name of the main buyer of the original order. Also, the name change will be paid by the main buyer of the original order.

To change the name on your ticket, please follow these steps:
1. Go to the MyOrder page via de 'Manage order' button in the confirmation mail, or request it again through this link.
2. Select 'Name Change'
3. Fill in the email address of new attendee
4. Proceed to check out ( name change request is sent upon checkout completion)
5. New attendee can personalise new ticket through the button in the invite email

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Basically, it covers your entrance-, locker-, parking tickets, and accommodation if you book it through us. Merchandise will not be refunded. Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.

Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

Click here to see which countries Ticketswap does support to re-sell your ticket(s).

In our shop, one of the payment methods is Klarna, allowing you to pay the total amount in 30 days / 3 terms instead of at once.

Only countries that have the Euro currency can use Klarna.

Any questions about Klarna? Visit their customer support page here.

It is not possible to pay for a Summer Festival accommodation of Beekse Bergen via Klarna/ in installments, since the sales will go through the Beekse Bergen ticket shop.

Some rules and regulations are different per venue. Please visit the event page to view the rules and regulations for the event you are visiting.

At Awakenings, we aim to create a safe space where you can be yourself and lose yourself. We value and respect all people. We have a collective responsibility and take care of each other.
Click here to view our full code of conduct.

At all our events, you have to be 18+.
We will check your ID at the entrance.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

Click here to view all info.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.